Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Raise HQ (the “Service”), a software product operated at myraisehq.com. By creating an account or using the Service, you agree to these Terms.
1. The Service
Raise HQ provides tools for investor discovery, outreach, pipeline management, data rooms, allocations tracking, and related workflows for startup founders raising capital (typically pre-seed through Series A). Features may vary by plan.
2. Accounts
You must provide accurate account information and keep it up to date. You are responsible for activity under your account and for safeguarding your credentials. You must be at least 18 years old and able to form a binding contract.
3. Plans, trials, and billing
- Paid plans are billed in advance on a monthly basis unless otherwise stated at checkout.
- Prices are shown on the pricing page and at checkout. Applicable taxes may be added.
- A 14-day free trial may be offered. Unless cancelled before the trial ends, the selected paid plan begins and is charged.
- Subscriptions renew automatically until cancelled.
Payment processing is handled by Stripe. By paying, you also agree to Stripe’s terms where applicable.
4. Cancellation
You may cancel at any time from your account settings or by emailing support@myraisehq.com. Cancellation takes effect at the end of the current billing period. You retain access until then. See our Refund & Cancellation Policy for refund rules.
5. Acceptable use
You agree not to:
- Use the Service for unlawful purposes or to violate securities, privacy, or anti-spam laws;
- Upload content you do not have rights to use;
- Attempt to access other users’ data or disrupt the Service;
- Resell or white-label the Service without our written consent;
- Misrepresent Raise HQ as an investment advisory or capital-raising intermediary.
6. Your data
You retain ownership of investor lists, notes, documents, and other content you upload (“Customer Data”). You grant us a limited licence to host and process Customer Data solely to provide the Service. See our Privacy Policy.
7. Intellectual property
The Service, including software, design, and branding, is owned by Raise HQ or its licensors. These Terms do not transfer any ownership to you other than the limited right to use the Service during your subscription.
8. No warranties; no fundraising outcomes
The Service is provided “as is.” We do not warrant uninterrupted availability or that use of the Service will result in any particular fundraising result, investor response, or capital raised. You remain solely responsible for your fundraising process and compliance with applicable law.
9. Limitation of liability
To the maximum extent permitted by law, Raise HQ’s total liability arising out of these Terms or the Service is limited to the fees you paid us in the three months before the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or lost fundraising opportunities.
10. Termination
We may suspend or terminate access for material breach of these Terms, non-payment, or legal risk. You may stop using the Service at any time. Provisions that by nature should survive (including ownership, liability limits, and indemnities) will survive termination.
11. Changes
We may update these Terms. Material changes will be notified via the Service or email. Continued use after the effective date constitutes acceptance.
12. Contact
Questions about these Terms: support@myraisehq.com