Refund & Cancellation Policy
This Refund & Cancellation Policy applies to paid subscriptions for Raise HQ.
1. Free trial
Where a 14-day free trial is offered, you will not be charged during the trial. If you cancel before the trial ends, you will not be billed. If you do not cancel, the paid plan you selected begins at the end of the trial and is charged automatically.
2. How to cancel
You can cancel at any time by:
- Using the cancellation option in your account settings, or
- Emailing support@myraisehq.com from the email on your account.
Cancellation takes effect at the end of the current billing period. You keep access until that date. We do not offer partial-period access after a mid-cycle cancellation beyond what is already paid.
3. Refunds
- During an active free trial: no charge, so no refund is needed.
- After a paid charge: fees are generally non-refundable for the billing period already paid, except where required by law or at our discretion (for example, clear billing error or duplicate charge).
- We do not provide pro-rata refunds for unused days in a monthly period once payment has been processed, unless required by applicable consumer law.
4. Chargebacks
If you believe a charge is incorrect, contact us first at support@myraisehq.com so we can help. Unwarranted chargebacks may result in account suspension.
5. Plan changes
Upgrades take effect according to the option you select at checkout or in-app. Downgrades typically apply from the next billing period.
6. Contact
Billing and refund questions: support@myraisehq.com